FREQUENTLY ASKED QUESTIONS
Becoming a member is free and easy. All you have to do is prove you are over the age of 19 and that you live in Canada Register now for free!
Browse freely through our premium range of marijuana strains, concentrates, and accessories. Just click on the items you like to add them to your cart.
Create an Account
Registering with Grizzly Herb is quick and easy. Once you’ve registered, you can easily check out, pay with a single click, and manage and track your orders.
All you need to do next is follow the simple instructions for an Interac E-transfer. Once payment is complete, you can sit back & relax. Your order is on its way! You can track your order through your account on our website.”
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase marijuana through our site. There are absolutely no exceptions to this rule.
Payments & Fees
What Payment Method do you accept?
Currently, we accept Email Transfers. Please follow the instructions at checkout.
Refunds or Exchanges
All consumable purchases are final, no refunds or exchanges. If package is lost in the mail product will be reshipped
How long will I have to wait for medical marijuana to be delivered?
It all depends on your locaton in Canada. Everything is sent via Expresspost. Usually Canada Post delivers in 2-3 business days.
Shipping outside of Canada?
No, we will not ship anywhere else except Canada.
My package hasn’t arrived yet, what can I do?
If your package does not arrive by expected Shipping Carrier stated delivery date, contact us through email
We will then file an trace with Shipping Carrier in an attempt to locate your package
Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.
We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
My package is going to the wrong city/province
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
My tracking number isn’t working, Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait 24 hours and your tracking number should appear correctly. If it does not, please Contact Us.